Draak-app - everything you need!

Download the app for Android or iOS and create your account with your email and a password. Follow the sign-up steps, which include confirming your email and choosing your plan, and, if this is your first subscription, start the free trial. After signing up, you can also use the Panel in your browser.

On your first subscription, you get 30 free days to try the plan you choose, with all the features of that plan. The free period is granted by the app store and changing plan does not entitle you to a new period.

Yes. If you switch to a higher plan, the features of that plan are available right away. If you choose a lower plan, you keep the trial period of the higher plan until the end and only then move to the plan you chose.

At the end of the 30 days, the subscription to the plan you chose starts, at the price that was shown when you signed up. If you do not want to continue, cancel the subscription before the free trial ends.

Yes, you can change plan whenever you want, in the mobile app. If you move to a plan that does not include prepayment, prepayment is turned off on your calendars, and the limits of the new plan apply, such as the number of photos.

Cancellation is done in the store where you subscribed (Google Play or App Store), in the subscriptions section of your account. The plan remains active until the end of the period already paid.

On the Website Profile screen, turn on the "Allow online scheduling" option. Then, in each agenda, keep the "Visible online" option on. From then on, your clients can book directly from your public profile on the website, choosing the address, the services and the time.

To appear on the map, your business needs an address with a location, the Website Profile set up and an active subscription. You will then appear in the website's map searches, which clients can filter by type of business, services and languages.

Yes. You can turn off the display of prices on your public profile. Clients will see "Inquire for price" and agree on the price with you directly.

Yes. You can create several calendars, each with its own address, and in online booking the client chooses the address where they want to be served.

Yes. Each team member receives an invitation and signs in with their own access, at no additional cost per member.

Yes. You can use the same account on several devices at once, on Android, iOS and in the Panel in the browser.

No. Your clients book directly on the website, without installing anything and without creating an account.

On the Connect, Prime and Elite plans. The Essential and Professional plans do not include prepayment.

First, connect your payments account in the Account menu, under Online Payment Settings. The app has a step-by-step guide and asks for your express confirmation of the conditions, including the Draak-app service fee.

Then, once the account is active, go to Registers, Agendas, edit the agenda where you want prepayment and turn it on, choosing the type and the amount.

Yes. Payments are processed by Mollie and the account is yours: you create it and connect it to Draak-app through the flow in Online Payment Settings, and your clients' money goes to it, not to Draak-app. Mollie asks to verify your identity and your business, which usually takes between 2 and 5 business days, and the app's guide explains what you need to have at hand.

In each calendar, you choose whether the prepayment is a percentage of the service price or a fixed amount, and you set the minimum. The client pays at least that amount and can, if they prefer, pay the full price.

Yes. Prepayment is turned on calendar by calendar, so you can use it only where it makes sense for your business.

Yes. When creating a booking, you can choose to have it repeat weekly or monthly.

Yes, and it depends on the plan. Email reminders are available from the Professional plan, and SMS reminders from the Connect plan. The SMS reaches the client under the name DRAAK or from an alternative number, depending on the country, and the client agrees to receive it when booking.

The SMS limit depends on the plan, and you can see the remaining balance in the Notifications and Reminders menu. To get more, move to a higher plan. The Elite plan has no SMS limit.

With prepayment, the deposit stays with you if the client doesn't show up, because the amount was already paid before the booking.

Any refund is handled by you, directly with the client.

If the booking has online prepayment, the app asks you, when cancelling, whether you refunded the client or kept the amount. The refund is made by you, in the Mollie dashboard, because the payment is yours, so do it before confirming the cancellation. The Draak-app service fee is not returned on refunds.

Yes. In each booking you can record payments in cash, card on the terminal, transfer or others, which are added to what was paid online. You can edit or delete them, and the total recorded cannot exceed the booking amount. Manual records carry no service fee.

Online payments go to your Mollie account and from there are transferred to your bank account. The timing depends on Mollie and on the payment method, and you can check it in the Mollie dashboard. The amounts already have the Draak-app service fee and the payments platform fee deducted, which varies depending on the method chosen by the client.

In Draak-app, you see the payments of each booking on its payments screen, and the summary by type of receipt in the Reports. You can check the exact amounts you received in the Mollie dashboard.

Yes. On each client's record you see past and upcoming bookings, and you can save notes about them.

Yes, from the Connect plan. You can store photos and files on each client's record, and the number of attachments and the available space depend on the plan.

Yes. Reports can be exported to Excel and to PDF, and the Excel of the Billing report includes the cash flow by payment method.